Shopping Guide
Welcome to Yenorival (hereinafter referred to as "we" or "us"). This guide is designed to help you navigate our online store and complete your purchase smoothly.
Pre-purchase Preparation & Selection
Before adding items to your cart, we suggest considering the following to ensure you choose the perfect garden furniture for your needs:
- Measure Your Space: Accurately measure the area where you intend to place the furniture. Consider not only the footprint of the items but also the space required for movement and access around them.
- Consider Material & Maintenance: Our product descriptions detail the materials used. Think about your local climate and the level of maintenance you are prepared for. Different materials have different care requirements to maintain their appearance and longevity.
- Define Your Intended Use: Consider how you will use the furniture. Whether it's for dining, lounging, or simply as a decorative feature will influence the style and type of pieces that are most suitable for you.
Understanding Product Information
Each product page contains detailed information to assist your decision. We encourage you to carefully review the dimensions, materials, assembly requirements, and care instructions provided for each item. The images are representative of the product, but please refer to the written descriptions for specific details.
Shopping Cart & Order Confirmation
- Adding to Cart: Once you have selected an item, click the "Add to Cart" button. You can continue browsing and add more items.
- Reviewing Your Cart: You can access your shopping cart at any time to review your selected items, update quantities, or remove items. Please double-check that the products and quantities are correct.
- Proceeding to Checkout: When you are ready to complete your purchase, proceed to checkout. You will be asked to provide your shipping address and contact details. Please ensure this information is accurate to facilitate a smooth delivery.
- Final Order Review: Before payment, you will be shown a final summary of your order, including the items, total cost, and shipping details. Please review this carefully to confirm its accuracy.
Choosing a Payment Method & Completing Payment
We currently accept credit card payments, including Visa and MasterCard.
To complete your purchase, you will be directed to a secure page to enter your payment details. Once the transaction is successfully processed, your order will be confirmed. You will receive an order confirmation email shortly after.
Shipping and Delivery
After your order is confirmed and payment is completed, we will prepare your items for dispatch. Once your order has been shipped, we will provide you with tracking information via email so you can monitor the progress of your delivery. Delivery times may vary depending on your location.
Your Account and Privacy
You have the option to create an account with us. An account allows you to view your order history and save your shipping information for a faster checkout process in the future. We are committed to protecting your personal information. The details you provide are used solely for the purpose of processing your order and communicating with you about your purchase.
Returns
If you have any concerns about your item upon arrival, please consult our Returns Policy page available on our website or contact our service team directly for assistance. We are here to help.
Contact Us
For any inquiries or assistance, please do not hesitate to get in touch with our service team.
Address: 638 PARK SHADOW CT, BALDWIN PARK, CA 91706, United States
Phone: +1 (978) 994-3486
Email: hello@yenorival.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)