Terms of Service

 

1. Introduction and Scope
Welcome to the online store of Yenorival (hereinafter referred to as "we", "us", or "our"). We specialize in providing high-quality garden furniture. This Service Policy governs your use of our website and the purchase of products from our online store. By accessing or using our services, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. User Accounts and Website Responsibility
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion if we believe that user conduct violates applicable laws or is harmful to our interests.

3. Products, Inventory, and Pricing Rights
We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

4. Orders and Payment
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We accept payments via major credit cards (Visa, MasterCard). Payment must be received in full before the dispatch of products.

5. Shipping Policy
Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.
Shipping Costs:

• Orders of AUD 70 or more: Free shipping.
• Orders under AUD 70: A flat shipping fee of AUD 7.99 applies.

Processing Time: All orders are processed within 1 to 3 business days.
Transit Time: Shipping usually takes between 5 to 15 business days, depending on the destination.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation
Cancellation Conditions:

• Orders can be cancelled directly within 48 hours of placing the order if the order has not yet been shipped.
• Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics carrier to deliver the package, and then contact us to initiate a return for a refund.

Refunds: Refunds will be returned to the same payment method you used for the purchase.
Arrival Time: Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds
Exchange Scenarios/Conditions: We offer a 30-day exchange period. Items must be unused and in the same condition that you received them to be eligible for an exchange.
Measures Users Need to Take: To initiate a return or exchange, please contact our support team via email with your order number and the reason for the return.
Return Process: Upon receiving your request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Method: Refunds will be processed through the original payment institution (such as Visa, MasterCard), identical to the payment method used at the time of purchase.
Refund Arrival: After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.
For more detailed information regarding returns, exchanges, and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Your submission of personal information through the store is governed by our Privacy Policy. For more details, please view our Privacy Policy Page.

9. Disputes and Applicable Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes relating to these terms or the services shall be subject to the exclusive jurisdiction of the courts in Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of ours or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

11. Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

12. Modification of Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Contact Information
If you have any questions regarding this Service Policy, please contact us at:

Address: 638 PARK SHADOW CT, BALDWIN PARK, CA 91706, United States
Phone: +1 (978) 994-3486
Email: hello@yenorival.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)