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Shipping policy

 

Welcome to Yenorival (hereinafter referred to as "we", "us", or "our"). This policy outlines the terms and conditions regarding the shipping and delivery of our garden furniture products. By placing an order with us, you agree to the terms below.

Delivery Areas

We serve customers across the entire territory of Australia. Please note that at this time, we do not support shipping to any countries other than Australia.

Shipping Costs

We strive to keep shipping costs simple and affordable:

  • Free Shipping: For orders totaling AUD 70 or more, we provide free standard shipping.

  • Standard Shipping Fee: For orders totaling less than AUD 70, a flat shipping fee of AUD 7.99 will be charged.

Taxes

Transparency is key to our service. All taxes and related fees are included in the product price displayed on our website. You will not be required to pay any additional tax fees upon delivery or checkout.

Order Cut-off Time

Our order processing is based on our business hours (Australia/Sydney, AEST/AEDT 9:00 - 18:00).

  • Cut-off Time: 18:00 (6:00 PM).

  • Orders placed before 18:00 will begin processing on the same day.

  • Orders placed after 18:00 will be processed starting the following business day.

  • Orders placed on weekends or public holidays will be processed starting on the next available business day.

Handling Time

Once your order is confirmed, please allow us time to prepare your items for shipment.

Handling Time: 1-3 business days (Monday to Friday).

Transit Time

After your order has been dispatched from our facility, the delivery time to your destination depends on your location.

Estimated Transit Time: 5-15 business days.

Logistics Carriers

To ensure your garden furniture arrives safely, we partner with reliable carriers, including but not limited to:

  • Australia Post

  • StarTrack

  • Sendle

  • Allied Express

Order Tracking

We keep you informed throughout the delivery process:

  • Once your order is placed, you will receive a confirmation email containing your order number, payment receipt, and carrier details.

  • To track your shipment, please visit the "Order Tracking" page on our website. Enter your email address or phone number along with your order number to view the current status of your package.

Liability Disclaimer

  • Product Damage or Loss: If your product is damaged or lost during transit, please contact us immediately so we can file a claim with the carrier and arrange a replacement or refund for you.

  • Modifications and Cancellations: If you need to modify or cancel your order, please contact us before the product is shipped. Once the product has been handed over to the carrier, we may not be able to intercept the package, and you may need to follow our return process.

  • Delivery Address and Responsibility: You are responsible for ensuring the shipping address provided is accurate and complete. We are not responsible for packages delivered to an incorrect address provided by you.

Inspection Upon Delivery

Upon the arrival of your goods, please inspect the packaging for any external damage before signing for the delivery. If the packaging appears significantly damaged, please note this with the courier or refuse the shipment and contact us immediately.

Delivery Failure and Reshipping

If a package is returned to us due to an incorrect address provided by you or failure to claim the package after multiple delivery attempts, we will contact you to arrange reshipment. Please note that additional shipping charges may apply for reshipping the item.

Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Address: 638 PARK SHADOW CT, BALDWIN PARK, CA 91706, United States
Phone: +1 (978) 994-3486
Email: hello@yenorival.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)